TERMS AND CONDITIONS

Last updated: October 6, 2026.

Terms and Conditions

These Terms and Conditions govern access to and use of www.unbroken.com.co, as well as purchases made through the site. By browsing, registering, or purchasing, you agree to these terms and the complementary policies published by Unbroken.

1. Site operator

The site is operated by Unbroken S.A.S., a company incorporated under the laws of the Republic of Colombia, Tax ID (NIT) 900.933.085-4, domiciled in Medellín, Colombia. For inquiries, contact unbroken@unbroken.com.co or +57 313 582 0546.

2. Use of the site

You agree to use the site lawfully and not to engage in activities that may compromise its security, availability, operation, or the rights of Unbroken or third parties. Unauthorized access to systems, accounts, databases, or restricted functionality is prohibited.

3. Intellectual property

Texts, photographs, designs, illustrations, logos, trademarks, trade names, graphic assets, videos, visual codes, editorial content, and other elements of the site are owned by Unbroken S.A.S. or used with authorization from their respective owners. They may not be copied, reproduced, modified, distributed, commercially exploited, or used to create derivative works without prior written authorization.

4. Product information

Unbroken aims to ensure that product descriptions, photographs, colors, materials, measurements, availability, and other information are accurate. Reasonable variations may occur due to manufacturing processes, screens, lighting, inventory updates, or handcrafted characteristics of certain pieces.

5. Prices, promotions, and availability

Prices are displayed in the currency indicated on the site and may change without notice, except for orders already confirmed. Promotions, discounts, and codes may be subject to specific dates, inventory, collections, or conditions. Listing a product on the site does not guarantee permanent availability.

6. Orders and payments

An order is considered received when the purchase process is completed and the system issues the corresponding confirmation. Unbroken may cancel or reject orders in cases of obvious pricing errors, inventory inconsistencies, suspected fraud, inability to verify payment, or circumstances that reasonably prevent fulfillment. Payments are processed through providers enabled at checkout.

7. Shipping

Delivery times, costs, coverage, and conditions are governed by the shipping policy in effect at the time of purchase. Stated delivery times are estimates and may be affected by carriers, high-demand periods, force majeure, or circumstances beyond Unbroken's reasonable control.

8. Exchanges, returns, and refunds

Requests for exchanges, returns, withdrawal rights, or refunds are handled according to the policy published on the site and applicable Colombian law. Where a promotion or product has specific conditions, they will be disclosed before or during purchase.

9. Accounts and communications

You are responsible for keeping your account credentials and associated information confidential. Transactional communications related to orders, payments, shipping, returns, or security may be sent even if you are not subscribed to marketing communications.

10. Reviews and user-submitted content

Where the site allows reviews or other user-submitted content, you represent that such content is lawful, truthful, and does not infringe third-party rights. Unbroken may moderate or remove content that is fraudulent, offensive, misleading, unlawful, or unrelated to the product or service being reviewed.

11. Third-party links and services

The site may integrate third-party links or services, including payment, logistics, analytics, advertising, or social media providers. These third parties operate under their own terms and policies. Unbroken does not control their platforms and is not responsible for content or services outside its reasonable control.

12. Privacy and personal data

Personal data is processed in accordance with Unbroken's current Privacy Policy and applicable law. Use of the site may involve cookies, pixels, and similar technologies for operation, security, analytics, and personalization.

13. Limitation of liability

To the fullest extent permitted by law, Unbroken is not liable for damages arising from interruptions beyond its control, failures by third parties, misuse of the site, or violations of these terms by users. Nothing in these terms limits non-waivable consumer rights under applicable law.

14. Changes

Unbroken may update these Terms and Conditions when necessary due to operational, commercial, technological, or legal changes. The current version is the one published on the site and will state its update date.

15. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Colombia. Any dispute will be handled through the competent authorities and mechanisms provided under Colombian law, without prejudice to applicable consumer rights.

16. Contact

Email: unbroken@unbroken.com.co
WhatsApp: +57 313 582 0546
Medellín, Colombia.