EXCHANGES & RETURNS

Exchanges

Exchanges are free.

To request an exchange, contact us on WhatsApp at +57 313 582 0546 and provide your details, the channel where you made the purchase, the reason for the exchange and the reference you would like instead.

Exchanges for size, color or any reason other than a quality defect can be requested within 30 days of receiving the order.

If the new product has a lower value, we will refund the difference. If it has a higher value, you can pay the difference.

Returns

Returns are free.

Returns can be requested within 30 days of receiving the order, without prejudice to the statutory right of withdrawal and any other consumer rights under applicable law.

To request a return, contact us on WhatsApp at +57 313 582 0546 with your details and order information.

If you request a refund, we will need the information required to process the payment. You may also request store credit for the same amount if you prefer.

Refunds are processed within an estimated 5 to 15 business days, subject to banking and billing timelines.

Warranty for Manufacturing Defects

UNBROKEN products include a 60-day warranty from the date you receive the order for manufacturing defects.

The warranty does not cover damage caused by normal use, wear, accidents or failure to follow garment care instructions.

Product Conditions

To evaluate an exchange, return or warranty claim, our customer service team may request photographs of the product and its labels, as well as purchase information.

Contact

WhatsApp: +57 313 582 0546

If you have questions about a specific situation, contact us before sending the product so we can guide you correctly.