ORDER RECOMMENDATIONS

UNBROKEN / ORDER CARE

A well-prepared purchase makes the entire process — from checkout to delivery — simpler. These are our recommendations before and after confirming your order.

Before purchasing

  • Check the selected product, color and size before completing your purchase.
  • If you are unsure about sizing, review our Size Guide before placing the order.
  • Make sure your name, email address and telephone number are correct.

Delivery address

  • Enter the complete address and check for errors before paying.
  • For apartments, offices, residential complexes or buildings, include tower, apartment, office, reception and any reference needed for delivery.
  • Whenever possible, use an address where someone can receive the order during the carrier's usual delivery hours.

Payment and confirmation

Complete payment only through the methods enabled at checkout. If your payment method generates a receipt or confirmation, keep it until your order is confirmed.

Dispatch and delivery

Orders can be placed any day. Dispatch is handled on business days and, as a general rule, orders are prepared for dispatch on the next business day after purchase.

Shipping is free throughout Colombia. Estimated delivery time is 1 to 4 business days, depending on the destination and carrier conditions.

See full details in Delivery Information.

Tracking

Once your order has been dispatched, you can check or request tracking information. If you need help with a delivery update, our team can assist you.

When your order arrives

  • Check the external condition of the package before discarding the packaging.
  • If you notice visible damage to the package or product, take photographs and contact us as soon as possible.
  • If you think you may need an exchange or return, keep the product, its tags and packaging while our team assists you.

Exchanges and returns

Exchanges and returns are free of charge. For timing, conditions and process details, visit Exchanges and Returns.

Need help?

Contact us on WhatsApp at +57 313 582 0546 or visit our Frequently Asked Questions.

Our goal is for the experience after purchase to match the standard of the product you receive.