FREQUENTLY ASKED QUESTIONS (FAQ)

Frequently Asked Questions

How long will my order take?

In Colombia, estimated delivery time is 1 to 4 business days, depending on destination. International orders have an estimated delivery time of 6 to 15 days.

Is shipping free?

Shipping is free throughout Colombia. International shipping is calculated at checkout.

How can I track my order?

You can request or check your order's tracking information. If you need help, contact us on WhatsApp at +57 313 582 0546.

Can I exchange a garment?

Yes. Exchanges are free and can be requested within 30 days of receiving the order for size, color or any reason other than a quality defect.

What if the product has a manufacturing defect?

UNBROKEN products include a 60-day warranty from the date you receive the order for manufacturing defects.

How long does a refund take?

Refunds are processed within an estimated 5 to 15 business days, subject to banking and billing timelines.

Where can I read the full exchanges and returns policy?

See our exchanges and returns policy.

How can I pay?

Different payment methods are available. See the current information on our payment methods page.

How do I choose my size?

See our size guide for information about fits, measurements and recommendations by garment type.

Where are UNBROKEN products made?

Our garments are developed and produced using manufacturing and quality-control processes defined by UNBROKEN. The composition and specific characteristics of each reference are listed on its product page.

How can I verify that a product is authentic?

Purchase only through unbroken.com.co, our official channels or authorized stockists. If you have questions about a reference, contact us on WhatsApp at +57 313 582 0546.